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I've never seen this happen in any of my tournaments. The only two examples I've seen of this happening have been in tournaments that started a number of years ago. I wonder if it's been sorted now but might be difficult to put right in tournaments that commenced before a particular date.
(verstecken) Behalte die Uebersicht über dein Postfach indem du wichtige Mitteilungen archivierst und nutze regelmässig die "Lösche alle Nachrichten"-Option in deinem Eingangs-Postfach. (pauloaguia) (zeige alle Tips)