Thankyou Thankyou Thankyou. So many of you have stepped forward today and yesterday and let us know we are not the "certain user" minority.

I agree with the point about rewarding positive customers. I can understand why you would think that I was one of the more negative but I must tell you that it was Fencer himself who brought out the negativity. I (an Australian with English as her first and only language) saw what I thought was a very simple post about the site speed. It was responded to by the site owner in a negative fashion. Misery loves company.............well negativity breeds contempt. I had no idea there were other issues between the site owner and the poster of the message and the site owner chose to use this board to attack. And ever since then I have had a negative set against the site owner. I feel he is rude, arrogant and disrespectful and he agrees with me when he tells the whole site that one user deserves no respect. Her money earned her the simple respect of a paying customer. I would like a general apology from the site owner. We are not the trolls. You troll this site for "certain users" comments to respond to in a rude and disrespectful fashion.

I have tried to find supportive and positive ways to help fix the current problems but until the site owner admits that it is not just a bunch of whingers making up stuff to complain about then I don't think anything will be resolved.