If you have so many time commitments, why are you in Customer Service.
It is blatantly obvious that you do not assist in that, and in fact go out of your way to let games time down causing ppl to wait longer. No need to argue that point as you have just stated so below by saying that if they were due to time out, you would play them.

I think at least you should opt out of customer service and rethink your attitudes. there are others to consider and the fact that they have pointed out that they would prefer you to play faster should be reason enough for you to do such, and not justify your lack of speed.