This may not be the board to post gripes,But I read what Sir Pussycat said and your answer Fencer and if I post on another board you may not know what I'm talking about...Your comment was rude and uncalled for and I feel was aimed solely for him being a non paying member.But, his statement is true. Why pay for poor quality service? Being in business,surely you should realize,along with the happy customers or should we say tolerent customers also comes dissatisfied ones also.Sir pussycat did say his wife was a paying member and he is a potential customer...Your remarks sure are not a way of winning customers,and if we all had the answers to the problems,don't you think we might be running our own game site.People gripe at poor service at just about anywhere,resturants you name it.What makes this immune? And I know if you don't like the service move on. This is a good site.But it does have it's problems and he has a right to say so and you should be interested in what people think,even if it's not patting you on the back as so many have done.Like I said it's a good site but not any better then any other.This is just my opinion