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Ämne: Re: but it is not worth a tenfold of the current monthly fee I am already paying. Expenses must be reasonable too.
Ewe: Ewe: I can't speak for Andersp, but when I took the life membership plunge, response times seemed relatively quick. I think I even managed to make >500 moves in a day--but now that's just inconceivable.
I'll try to be constructive--or at least informative--by saying that it's only recently (say, 2-3 weeks or so?) that I've had to wait a much longer time for a response, with the browser displaying this status: "Waiting for http://www.brainking.com/...etc..."
This is true whether I'm connected at home via DSL, or at work (on a much speedier system) via T1.
I don't think I can blame my individual PC's, nor ISP's. But maybe I should "Czech" out some other .cz sites to see how connectivity seems from here in the USA Midwest.
Ämne: Re: but it is not worth a tenfold of the current monthly fee I am already paying. Expenses must be reasonable too.
Andersp: so again I personally ask you...if you are seriously not happy why are you here? Go to another gamesite! Why pay for the life long membership here if its that bad? Why constantly attack Fencer? Why keep moaning on & on & on & on & on etc etc etc .........................
Last post by me on here because I dont want to sound as bad....
This is funny..Seconds to play a turn? I just wish all of you could play Webtv for 1 day. You would think your PC is the fastest thing ever. BTW my speed has never changed. It is slow all the time...but it is good we can play here.
Ämne: Re: but it is not worth a tenfold of the current monthly fee I am already paying. Expenses must be reasonable too.
Andersp: you are like a jack russell at the ankles! Why dont you just give it a rest? You havent said anything, not ONE thing constructive! Why are you still here? I would of thought you would of left by now if you are this unhappy here.....how weird you stay!
I havent paid for a membership here for personal reasons, absolutely NOTHING to do with this site or with YOU for that matter.
I myself have speed issues from time to time, but I think it is fair to say that Fencer can't do much about it since the problem lies outside of the server that he maintains.... but at the same time the user can't do much since it lies outside of the house we live in. But I did write some tips awhile back which have helped me with some of my speed issues:
The only tip that I would add to that would be on the message boards, change the "Messages per page" to a lower number. (The less amount of data on the page - the less that has to flow past those "slow" points in between BrainKing & you.)
= = = = = = = = = = = = = = = = == = = = = =
I would still like to suggest to Fencer about a "very basic" version of BrainKing - a version that will have just the basic information - just enough to play games and such. (with a link back to the full version when they need more information). Yea, normally when things are fast - those "extra" things will take about 1/2 of a second extra to load - but when users encounter that "slow" point - those extra things could easily take 5-10 seconds longer to load.... and if you could take that extra information out, then even though the site will still be as quick - it will look to the user to be extra fast since they will have less data to wait on through those slow points of the internet.
Ämne: Re: Is it just me? or is this site slower than a cheapskate at the checkout counter
AbigailII: I have promised to be nice and not to provoke any further flamewars, so please forgive me if I don't answer the first question about keeping current customers and attracting new ones. I have my numbers and my opinion.
Regarding the second question, I haven't probably made the exact expression - of course it's only up to us where the firewall is connected to but, just in order to get a faster line, we moved our servers to another serverhousing company last year. Our meters say that the upstream line is fast enough to ensure a very good response, at least where it can reach. Of course, there is a possibility have our servers hooked at a dedicated super fast mega line, but it is not worth a tenfold of the current monthly fee I am already paying. Expenses must be reasonable too.
Ämne: Re: Is it just me? or is this site slower than a cheapskate at the checkout counter
Fencer: Whatever happens OUTSIDE BrainKing, i.e. on the way to the user's web browser, is not (and cannot be) our problem.
Well, if your goal is to keep your current customers, and to attract more, unsatisfied customers should be your problem, whether you can do something about or not, and whether the problems are real or imaginary.
Fencer: Our power ends at the outgoing port of our firewall.
Yes...., but, where your firewall ends is something you can do about. If there's a network problem, and that problem is caused by your upstream provider, then you aren't entirely powerless. You could switch provider, or get a faster pipe. I'm not saying you should, or that it's wise business wise, just pointing out that just brushing it off with "oh well, nothing we can do" is a bit short sighted. If Disney had build Disneyworld at the end of a dirt road, and people would complain it's hard to reach, Disney wouldn't say "oh, but the lines in the park are short, and it isn't our problem there's only a dirt road to our park".
A website cannot control the speed of the Internet, but it can decide where it connects to the Internet.
pauloaguia: yes thats a great idea & hopefully it would stop the moaners saying the SAME thing over & over OR they could just choose to play somewhere else
on this Board alone. And most of them bickering and repeat complaints that should be known by now that take nowhere but to situations like this...
I'd just like to make a suggestion: rather than loosing your temper every time you finally decide to reply to this issue, why not take the opportunity (since you're writing that article anyway) and post a proper FAQ entry on this subject. I mean, this has come up so many times I think it really earned the status of one of the most frequently asked questions in this site. Placing it on the FAQ would also make it translatable (since BrainKing.info and BrinRook currently aren't). You can even take the opportunity to collect some of the comments that have been posted are all these times and add some troubleshooting like using pings and tracerts to learn a little bit more about one's own network. It's a FAQ entry, you can make it as technical as you like... and update it easilly with suggestions from others too...
Next time someone starts the issue again simply anybody could simply post a link to the FAQ entry instead of what may look like a rude comment... Yes, I know it won't stop people from asking and complaining, but having a place to reference them to may prevent so many of these kind of arguments...
Its simple... why does everyone who isnt happy here stay?
Put it in perspective...Its a game site, not life or death. Its not your job. You dont get paid per game move so youre not losing anything if it takes a little while longer.
I love this site, even if I have slow times, and I certainly dont moan about it. Its the best of its type on the net in my opinion! So why moan over & over again about the SAME thing? Im SICK OF READING IT so Im sure Fencer is aswell & I think I would of lost my rag alot sooner with some of you going on and on and on and on..........
For months now, the complaints have been that the site has been slow.
Fencer's response has been that the site's hardware and software is running up to speed and correctly.
Several customer's response to that has been rude, sarcastic, baiting, and downright hateful. Yet everyone expects that Fencer should not get upset or react to the provocative comments to him. Maybe you all forget that he is human too.
I think this hop thing is showing, that the slowness is from the transfer on the internet and not caused by any servers in the Czech Republic.
From this point on, if you want to complain... Complain.
But the personal attacks, and baiting, and derision, WILL stop or you will be moderated just as if you were baiting anyone else on this site. (added: yes Fencer too)
ScarletRose: Danoschek? Wow, I am impressed. It doesn't happen every day to be compared with someone who had called me "fascist" several times in the past. And I thought that nothing new could surprise me here. Well, smart people know. The others will always find an excuse to criticize anything what seems to be a good topic to them. And, actually, if someone has been told at least 10 times "I realize you are frustrated, please kindly check your computer and ISP ... blah blah" and it has no effect, there is really nothing left except "Look here dipweed, it's only your problem you twit! Start to think and give me a break." I am always glad to learn new words, it can be useful in the future.
TarantinoFan: I got stuck in NZ. I also had 30 hops (with a maximum of 30 hops), but i got nothing after hop 21 at sloane.cz until hop 30 where they all timed out....but there was no IP address 212.23.50.58.....dont know what it means so perhaps someone could explain
rod03801: I have to agree with Floosie and Rose here..
it isn't too much the slowness.. but, it is his way of communicating to his consumers.. he talks to those who have mentioned it in a belittling way.. all he would have to do is simply say..
I realize you are frustrated with the lack of speed you are experiencing.. and since it has been an ongoing problem I have been monitoring the downloads from our side over here. It seems that the problem is not coming from Brainking itself; but, from other sources. Could it possibly be your ISP or internet provider? Maybe your individual computer could stand for an upgrade??
Just something that actually shows that he is concerned would be more comforting than his responce..
"Well look here dipweed. It isn't coming from BrainKing you twit!! It is your carrier. It has'ta be. We are too perfect on this end..
Signed.. The Master of the Gamesite Web builder himself
Although, funny as it seems.. that IS how he is coming accross to others. Almost Danochek like..
I came on this board earlier tonight and was amazed at the way he was speaking (typing) to his customers. Is this the way people do business where he lives? If so, I pity the residents of his country. How sad it must be to live in a world where sarcasm is used daily towards people who financially support a business only to be treated as a dog. If I am wrong to assume this we can blame Fencer for the image he is portraying of the people in Praque.
I'm not sure that the speed of the site is the bigger issue here. My guess is that it is absolute rudeness to the people that have supported this site through the years so that it could grow and become the place that it is.
And, I'd like to give a big thank you to Fencer for finally acknowledging in his blog, the fact that the Globals and Moderators are, and have been a big part of making this site what it is. It's nice to finally be recognized.
Rose: If it is not a Brainking problem, what is supposed to be done about it??? (And if it IS a Brainking problem, I'd still like to know why it doesn't affect everyone. other than a little minor slowness at times, the site is working ok for me, and I'm on THIS side of the pond too)
I guess what it all boils down to is the fact as long as it works for certain people and they keep paying then there is no problem. Albeit the 400 (guesstimate) or so on this side of the pond who were the first loyal yearly supporters of the site 5 or so years ago before there were more than a handful of European supporters have an issue with slowness now, that we never had before. wel that is just our tuff luck. Or am I reading this wrong? Too damn bad is how I see/read it. (Yes, i am customer #156 who joined here when the majority of payments came from North America.)
I do think being nasty to customers is any way to deal with it. If I did that in my business I wouldn't be in business for very long.
BUT like any thing else in life. If a person isn't satisfied with the service the option is to stop paying for the service and get better service elsewhere. It is what makes or breaks businesses.
Click on Start Click on Run Type cmd (in the window) A black box will open up. This is called a DOS window. At the cursor type in tracert brainking.com and hit enter.
Gordon Shumway: Well.. I too have the problem with slower page loads.. not sure whose fault it is.. although, I know with all the cutsie stuff that is continually added.. it seems to slow my pages even more.. and yes.. I went ahead and refigured some of the things in my settings pages.. I pay for a high speed connection.. I pay 43 dollars a month.. which is about 3 times more than just dial up.. I expect my pages to load a bit more quickly.. which at BK.. it feels as though I am on dial up again..
Hey! I know.. it's a conspiracy against the US and countries similar.. LOL
Furthermore, I do have one observation I would like to state.. My family has been in business now for almost 20 years.. we have both motel and cafe.. Usually we try to be polite to our customers .. for if we continued to be sarcastic to them.. we wouldn't have them support us anymore.. Is the practice of being polite limited to just a few countries?? Is where Fencer lives a country that continually belittles peeps and down talks them like they are idiots.. Please let us know now.. so we can happily spread the cheer to all the newbies so they don't waste their hard earned dollars.. unless of course they are from Fencers neck of the woods where that behavior is acceptible..
Or perhaps it is his style of life since he is still a young man in mid 30's.. similar to the immature boys over here.. is Fencer also immature?? I wouldn't expect so since he is the master of websites.. and since he has a child I would expect he also knew what patience was...
Eriisa: On windows, open a DOS box and type tracert brainking.com. You'll experience a timeout though, after the IP address 212.23.50.58. That timeout is the BrainKing server. It doesn't answer to ICMP traffic, so it gives you a timeout. Thus you can't use it for time measurements, but you can see the route.