MagicDragon:   what's going on with the computer?  Maybe the folks in here can help  :)

Gr☺uch☺: Under Network & Internet Connections, I have only 1 thing under it & it is LAN & High Speed Intel. I used to have DSL but everything associated w/ it was completely deleted before my computer crashed. I usually would have my PC modem right under it so I can go on-line but it wasn't there. I checked to see if the modem was working good & it came back that it was working fine & no problems it wasn't the same PCI that I have now. I put in a CD Rom for a new ISP but it came back that I had to connect before it can do anything. I cancelled my DSL service & last wk, I received post card type mail from the phone company which the DSL was under, they mentioned to me that they gave me an extra 30 days of service ( which I cancelled in late Nov) as mandatory. I did call my new ISP service & they fixed it so I can have a link to actually log into mt PC before it crashed

MagicDragon:  I'm not sure but if you're going from high speed to dial up isn't that a different modem configuration?  

Gr☺uch☺: Not sure but before I do a modem configuration, should I ask Dell's help or would it be safe? The phone company told me to call them & dell told me to call them back to fix it. I think I'm in the middle of phone tag

MagicDragon:  I have a dell and I always call them.  They've always been very helpful.

Gr☺uch☺: If I call Dell, & they'll help me w/ deleting everything & start brand new, not sure if it will take away the High Speed modem that is currently there or at least have the new modem right underneath it

MagicDragon:  are you running XP?

Gr☺uch☺: I have the versatile/ multimedia 1. Media Center is what it is & at the moment it is running XP until it is upgraded to Vista whenever & whatever that is

MagicDragon:  Ok, so you're going to upgrade to Vista.  You can reset an XP to factory settings at the boot by pressing ctrl f11  (I'll have to check on that but I think that is correct).  You hold them down as you boot and then release them at the same time.  I do this on my XP all the time when I get too much stuff on it  ;)

Gr☺uch☺: Is that doing the same thing as doing a Re-Install everything from the CD-Rom & a Dell tech helping me at the same time? Just curious

MagicDragon:  From The Dell Site ;)

If you have XP you don't need the reinstall disks.  You already have everything on your computer.  Just remember that you lose everything. All data is lost.  What the ctrl f11 does is to reinstall all factory programs and settings.  It's like you just took it out of the box.  ;) 

MagicDragon: This has been going on for the past 3 wks..at the moment I'm on webtv

MagicDragon:  Which one of these is it?