JerNYC: bots and software is always a problem on a game site ... not just for new players .. for example i could start using some chess software as well, and just claim i got more time to think about my moves to clarify my raise in ranking (if i would ever raise :))

for new players something else might happen: some people tend to finish winning games first, beore they finish the games in which they seem to lose .. this tends to a higher ranking for new players and a high win/loss ratio at first

(also games which you are winning usually require less effort and will be finished faster from your side, than games which you might be losing in which you have to think about every move several times)