This is in response to a post MUCH further down, from someone who was going to leave the site because they didn't get a response from Fencer as quick as they would have liked. For general questions, it might be a good idea to send them to the BKsupport email address. Everyone in customer service gets these emails, and you will most likely get a quicker response. Especially at this time when Fencer is very busy..
Just a suggestion!
:-)