I don't believe it is ignorance. Fencer replies when he can, when he has some news.
I trust the site and the owners implicitly. They are working very hard to get the site stable (it is definitely better today than it has been the last few days) and they have to have a break, and also do their normal 'paid' work, not to mention sleep and spend time with their families. This is a new site, and is bound to have teething troubles.
As for ignorance, well, if Fencer or Liquid tried to reply to every message they would never be away from here, or able to spend time fixing the problems. Nobody is asking for blind faith, we have been informed they are working on the problem. Now it is just a matter of time.