1) General 1.1) BrainKing pages are shown in a foreign language which I don't understand. How can I fix it? 2) Login issues 2.1) When I try to log in with my user name and password, I get a response "Invalid user name or password!". 2.2) I don't remember my password and the email address registered with my account is not valid anymore. 2.3) When I try to log in, all I get is a blank white screen. 3) Games 3.1) All games 3.1.1) I have received a message that my game was deleted. How can it happen? 3.1.2) I play a game with no time control and my opponent stopped moving, so it seems that the game will never finish. What can I do now? 3.1.3) My opponent should lose the game by a timeout, but instead of it he has been suddenly give another 1 hour to make the move. What does it mean? 3.1.4) My game notification option is set but I still don't receive an email when my opponent makes a move. How can I fix it? 3.2) Chess 3.2.1) After I moved my pawn two spaces forward, my opponent made a strange diagonal move with own pawn and my pawn disappeared. What happened? 3.2.2) One of the draw situations occured (threefold repetition of the position, two bare kings, 50 moves without a capture, etc.) but the game was not automatically finished as a draw. 3.3) Checkers 3.3.1) When I click a piece to move, it automatically performs a sequence of jumps, although it seems that I can choose from several different jumping paths to do. Why wasn't I given a choice? 3.4) Backgammon 3.4.1) BrainKing does not allow me to make a move with my selected piece or the "swap dice" link is missing, but the target position (according to the dice value) is not blocked by opponent's pieces. Why cannot I make this move? 4) Rating 4.1) What is BKR and how is it calculated? 4.2) I play a game with an unrated player. How does it affect my BKR? 4.3) Although I had finished a game, my BKR did not change! Is that an error? 5) Membership 5.1) Membership prices are listed in Euro but I don't know how much it is in my currency. Where can I find current exchange rates? 5.2) I want to upgrade to the Brain Rook level but my Brain Knight (or Bishop) membership has not expired yet. What would happen to the rest of my current level? 5.3) I would like to purchase a higher membership level but I cannot afford to pay your prices. Is there any other way? 6) Tables 6.1) Poker 6.1.1) When I click the speaker icon to enable sounds, a message "Error! Unable to play sounds." appears. How can I fix it? 6.1.2) How can I get more chips?
1.1) BrainKing pages are shown in a foreign language which I don't understand. How can I fix it?
2.1) When I try to log in with my user name and password, I get a response "Invalid user name or password!". 2.2) I don't remember my password and the email address registered with my account is not valid anymore. 2.3) When I try to log in, all I get is a blank white screen.
3.1) All games 3.1.1) I have received a message that my game was deleted. How can it happen? 3.1.2) I play a game with no time control and my opponent stopped moving, so it seems that the game will never finish. What can I do now? 3.1.3) My opponent should lose the game by a timeout, but instead of it he has been suddenly give another 1 hour to make the move. What does it mean? 3.1.4) My game notification option is set but I still don't receive an email when my opponent makes a move. How can I fix it? 3.2) Chess 3.2.1) After I moved my pawn two spaces forward, my opponent made a strange diagonal move with own pawn and my pawn disappeared. What happened? 3.2.2) One of the draw situations occured (threefold repetition of the position, two bare kings, 50 moves without a capture, etc.) but the game was not automatically finished as a draw. 3.3) Checkers 3.3.1) When I click a piece to move, it automatically performs a sequence of jumps, although it seems that I can choose from several different jumping paths to do. Why wasn't I given a choice? 3.4) Backgammon 3.4.1) BrainKing does not allow me to make a move with my selected piece or the "swap dice" link is missing, but the target position (according to the dice value) is not blocked by opponent's pieces. Why cannot I make this move?
3.1.1) I have received a message that my game was deleted. How can it happen? 3.1.2) I play a game with no time control and my opponent stopped moving, so it seems that the game will never finish. What can I do now? 3.1.3) My opponent should lose the game by a timeout, but instead of it he has been suddenly give another 1 hour to make the move. What does it mean? 3.1.4) My game notification option is set but I still don't receive an email when my opponent makes a move. How can I fix it?
3.2.1) After I moved my pawn two spaces forward, my opponent made a strange diagonal move with own pawn and my pawn disappeared. What happened? 3.2.2) One of the draw situations occured (threefold repetition of the position, two bare kings, 50 moves without a capture, etc.) but the game was not automatically finished as a draw.
3.3.1) When I click a piece to move, it automatically performs a sequence of jumps, although it seems that I can choose from several different jumping paths to do. Why wasn't I given a choice?
3.4.1) BrainKing does not allow me to make a move with my selected piece or the "swap dice" link is missing, but the target position (according to the dice value) is not blocked by opponent's pieces. Why cannot I make this move?
4.1) What is BKR and how is it calculated? 4.2) I play a game with an unrated player. How does it affect my BKR? 4.3) Although I had finished a game, my BKR did not change! Is that an error?
5.1) Membership prices are listed in Euro but I don't know how much it is in my currency. Where can I find current exchange rates? 5.2) I want to upgrade to the Brain Rook level but my Brain Knight (or Bishop) membership has not expired yet. What would happen to the rest of my current level? 5.3) I would like to purchase a higher membership level but I cannot afford to pay your prices. Is there any other way?
6.1) Poker 6.1.1) When I click the speaker icon to enable sounds, a message "Error! Unable to play sounds." appears. How can I fix it? 6.1.2) How can I get more chips?
6.1.1) When I click the speaker icon to enable sounds, a message "Error! Unable to play sounds." appears. How can I fix it? 6.1.2) How can I get more chips?
