from memory mine started by a window popping up and saying there was an urgent virus update and to click on the button....now I dont usually get "suckered" into these things but it named which virus control I use so I just went ahead and....BOOF...everything was ruined :(
Bernice: i was so impressed that you could fix it by yourself. lol... i was thinking if i did bring it to be fixed, they might not get that alert, i got it today when i started it up, then i rebooted and it came back, then i pulled the wires out of the back of the modem and router and rebooted and it's been ok since. they may not see it. i definitely will use IE tomorrow and chrome the next day, i don't want to try anything now. if it doesn't happen then i guess it's not a virus and it has something to do with ff. i sure hope that's what it is.