Well, they've definately been contacted by someone with reference to keeping their dog in a crate/pen for hours and hours on end. They aren't doing it anymore, he's now free to roam their house all day (I found this out thru someone else at work). As for anything else, all I know is that they still have their dog, and they really aren't saying much to me this past week (probably because they wonder if I'm the one who called) - but at least he's not laying in a cage with no food or water all day anymore - it's a start