Jim Dandy: Fencer is a very smart guy, he has a brilliant product but often he forgets the fundmental in business..to keep his customers happy. 

 I've seen his 'type" many times,  my last boss in Sweden was very good in his profession but he could ask anyone to "go to h" if he was in that mood.  His carreer ended in 2 bancrupcies :)

I've tried to tell Fencer many times but then someone "pops up" and tell me to stop moaning :)

I do like Brain King but im worried that it wont last too long. Only a question who gets tired first, Fencer or his customers..