I guess what it all boils down to is the fact as long as it works for certain people and they keep paying then there is no problem. Albeit the 400 (guesstimate) or so on this side of the pond who were the first loyal yearly supporters of the site 5 or so years ago before there were more than a handful of European supporters have an issue with slowness now, that we never had before. wel that is just our tuff luck. Or am I reading this wrong? Too damn bad is how I see/read it.  (Yes, i am customer #156 who joined here when the majority of payments came from North America.)

I do think being nasty to customers is any way to deal with it. If I did that in my business I wouldn't be in business for very long.

BUT like any thing else in life. If a person isn't satisfied with the service the option is to stop paying for the service and get better service elsewhere. It is what makes or breaks businesses.