Jim Dandy: I have to agree with Vikings....I respond that way in my work as well...I reward positive customers with exceptional service...those who are difficult and treat me disrespectfully, I don't encourage them to return...and yes, that is best for most any business.

Anastasia: yes, we want to be heard, but the intentional baiting, scorn and negative attitudes of some of the posts on this board are going to do the opposite I'm afraid and as redfrog said "run the risk or ruining any chance of a response for all of us"

And I haven't seen any posts about this subject that were removed where someone simply expressed their concerns about the speed of the site.