Do you miss something on BrainKing.com and would you like to see it here? Post your request into this board! If there is a more specific board for the request, (i.e. game rule changes etc) then it should be posted and discussed on that specific board.
I do not see any flame war here and there is no need for something like this anyway. But it must be allowed to write honestly about the disappointment of a paying customer. Personally, I would sugggest employing people - for free or not - in order to guarantee that BK is working well.