Please keep things positive. Best advise I believe is to try out different sites. Find what works well for you. If you don't like it, don't go back and try another site. Nothing says you only have to play on 1 site. At one time, I played on about 6 different turn-based game sites.
Mousetrap: LOL I contacted IYT once with a question about my account. They sent me one of those one size fits all answers which in no way answered my question leaving me with the conviction that they did not know the answer to my question. Which by the way I figured out when the same set of events reoccured.